Support & care
Questions about sizing, care or your order? We work enthusiastically to make our customers happy — even after the sale, if something goes wrong.
Contact us
Email us at info@skatewiz.de — in English or German. Please include your Amazon order number if your question concerns an order. For order, shipping and return matters on a specific purchase, Amazon.com's own customer service handles the logistics; for everything about the products themselves, we are your first stop.
Caring for your pads
- After each session: take the pads out of the bag and let them air-dry — moisture is what makes gear smell.
- Washing: close all hook-and-loop fasteners, wash by hand or in a laundry bag, cold and gentle, mild detergent.
- Drying: air-dry away from direct heat. No dryer, no radiator — heat damages foam and elastic.
- Storage: store dry and uncompressed; don't leave pads squashed at the bottom of a gear bag for weeks.
- Check-up: before each season, check caps for cracks and straps for wear. Replace pads after a hard crash that damages a cap.
Sizing help
Most fit questions are answered by measuring wrist, forearm and thigh and comparing with the charts in ourpad size guide. If you are still unsure — especially between two sizes for a child — email us the measurements and age, and we will recommend a size.
Find your product
Manuals and product details live on the product pages: SMASH, PROTECT-1, IMPACT, SHIELD and 99FLIPS FLASH.